To our Avanti Markets Community:
As most of you are aware by now, Avanti Markets suffered a data breach through a third party software provider over the July 4th holiday that impacted some Avanti Market kiosks.
Our team acted swiftly to contain the intrusion. We believe we were successful in doing so within hours after learning of this threat. However, the malware may have resulted in the capture of some kiosk users’ personal information, including names and credit and debit card information. I want to stress that contrary to early concerns, no biometric information was captured by the malware. The fingerprint scans used with the U.are.U4500 fingerprint scanner supplied by Avanti Markets are all encrypted and were not vulnerable to this intrusion.
We apologize for any stress and anxiety this incident is causing some of our operators’ and their customers. The security of your personal information is our top priority. Please know that we are doing everything in our power to address this problem and to make sure that it will not happen again. It is important to note that the malware affected only a small portion of our kiosks. At the time of this incident, Avanti Markets had delivered updated payment devices that included encryption technology. Operators were in the process of deploying to all kiosks. We expect this to be completed by the end of July.
In the meantime, we are committed to providing our operators and consumers with a secure system. Our company has hired an outside law firm and industry leader in cyber technology to perform a root cause analysis. We are determined to learn from this experience and continue to be a leader in the micro market industry.
We have provided the facts as we now know them and the steps we have taken to address this problem. We have also posted detailed information on our website here and contacts for people who have questions and concerns.
We will continue to update you as more information becomes available. Thank you for your understanding and continued support.
– Jim Brinton, Chief Executive Officer and Founder, Avanti Markets
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